Terms & Conditons
Set Up
Bookings
Bookings
- Time Limit: Food must be eaten within 2 to 4 hours of setup completion and then removed.
- Disposal: Client is responsible for discarding remaining room-temperature food after maximum 4 hours and cleaning the area and props; Cleaning and takedown options can be discussed and are chargeable.
- Environment: Tables are recommended be set up indoors or in a cool, shaded area away from direct sunlight. If clients choose an outside space we cannot be held liable for nature interference.
- Allergies: Cross-contamination can occur; all dietary needs must be stated at booking
- Access: Client must provide parking access, clear arrival times, and note any stairs or distance to the setup spot.
- Surfaces: Clients must supply a stable, clean table ready to lay on. If the table isn't ready to lay on we cannot be held responsible for delayed completion. For multiple set ups on your big day ie breakfast then lunch or lunch then dinner please ensure the area/table is cleaned between sittings. If you would like to book us for clean ups between sittings this needs to be prebooked and is an additional chargeable.
- Prop Hire: Boards, props, and wooden risers remain company property and must be returned or picked up within 24 hours. Lost or broken items are billed at retail value.
- Substitutions: Caterers may swap ingredients of equal value due to supply changes/availability.
- Zero Tolerance Policy: Client must leave caterers to set up. We operate under a strict zero-tolerance policy regarding any abusive, aggressive, threatening, or disrespectful behaviour.
- Prohibited Behavior: This includes physical aggression, verbal abuse, shouting, swearing, harassment, profiling, and discrimination toward staff members.
- Right to Terminate: We reserve the right to immediately cancel services and leave the venue if our staff feels unsafe or faces mistreatment and cannot do the job.
- No Refunds: If we terminate services due to client or guest abuse, you forfeit all payments, and no refunds will be issued.
- Exclusive Workspace: Our team requires an uninterrupted workspace during the setup window to ensure timely completion and food hygiene.
- Prohibited Interference: Clients, guests, and other vendors must not touch, alter, or rearrange food, props, or layout designs while setup is underway.
- Delayed Completion: Any delays or disruptions caused by client or guest interference that push setup past the agreed completion time will incur a late fee.
- Final Presentation: While we accommodate reasonable requests made during booking, final creative control over the artistic design and placement belongs strictly to us. Props provided by clients must be ready.
Bookings
Bookings
Bookings
To secure a grazing table booking a non refundable deposit is payable which will be deducted from your final balance. This is as we hold the date solely for each client therefore will turn others away from the moment the deposit is received.
If you book an event of 40 guests or more, you may reduce the numbers by a maximum of 20% but this must be notified no later than a month before the booking. If you fail to let us know within a month before the event you will be liable for the full amount of the original booking.
Letting us know on the payment due date will not be tolerated. This affects our family expected income which is no different from somebody being told to go to their respective employer for 50% of their hours and lose that wage.
The final balance is payable 14 days prior to your event date if your event falls on a Saturday or Sunday the balance will be due on the Friday. If the balance is not received we reserve the right to cancel the booking with the deposit held covering partial loss of earnings.
Should you need to amend or cancel your event less than 14 days in advance of your event date then you unfortunately you will incur some of the costs. Please recognize that for Grazing Tables and events we reserve the whole day for preparations and at short notice we would not be able to fill the slot and will have already ordered food and/or foliage for which we cannot obtain refunds from our suppliers.
These charges would be as follows
7-14 days 50% of the booking amount
Less then 7 days 100% of the booking amount
The remaining balance would remain on your account for when you reschedule or to be used on smaller orders of your choice.
Please note, we are very fair and if we receive a last minute booking where we can utilise the products and retrieve the costs incurred we will notify you and add add this to your account credit.
Announcement
PLEASE CHECK JUNK MAIL FOR RESPONSES FOR ALL WEB ENQUIRIES AND BE SURE TO INCLUDE A CONTACT NUMBER.